About This Role
Customer Liaison Pilot (CLP) at Bombardier, providing support within the Customer Response Center and acting as a link between Bombardier's internal teams, customers, and external partners. Supports the Flight Department and Demo Team in Flight Operations, addresses customer requirements, develops and reviews flight manuals and customer-facing documentation, and serves as Operational Focal for the Challenger 600 and 300 series.
Duties & Responsibilities
- Act as the main point of contact for our operators on operational and pilot-related technical queries for the Challenger 600 series and the Challenger 300 series.
- Be the company Operational Focal for the Challengers series aircraft.
- Define, establish and promote Bombardier Operational Standards.
- Provide direct support to customers and coordinate responses for queries with internal groups (Engineering, Programs, Production).
- Provide operational expertise to other internal departments.
- Provide pilot support for internal operational flights and for customer missions such as Functionality & Confidence flights.
- Participate in or steer key projects in areas such as operational evaluations, operational safety practices or enhanced customer satisfaction.
- Participate in all Challengers Series Advisory Committee meetings and act as moderator for Flight Operations sub-committee activities.
- Present special topics at Advisory Committees, Maintenance and Operators Conferences, and trade shows (NBAA, EBACE).
Requirements
- You hold FAA and Transport Canada ATP licenses, with a minimum of 2,500 hours of multi-crew flight time. You possess a valid Class 1 Medical certificate. You have flight experience on one or both of the following aircraft types: Challenger 600 series and Challenger 300 series. You have experience in international operations and modern, high-technology cockpit environments is an asset. You have prior experience as a pilot in a corporate or airline setting. You have served as a Training Captain or Examiner is an asset. You hold a bachelor's degree is an asset. You demonstrate strong English communication skills
- French is an asset. You hold a valid passport, as international travel may be required. You are eligible to obtain an airport security pass.