About This Role
The Inflight Service Representative provides personalized, professional service and an optimum level of comfort to passengers from boarding through disembarkation. The representative acts as a link between passengers and the flight crew, supports the Commander, checks catering and other non-safety-related onboard equipment, reports safety concerns, and helps prepare the cabin for subsequent flights. The position calls for 2-4 years of experience and strong service, communication, collaboration, adaptability, customer-focus, innovation, results-orientation, people-focus, and technical-expertise competencies.
Duties & Responsibilities
- Provide passengers with an optimum level of comfort and service through prompt, efficient, and courteous assistance, deliver exceptional customer service, and provide relevant feedback to the Commander and appropriate company departments.
- Serve as the link between passengers and the flight crew when requested by the Commander.
- Check catering and other onboard non-safety-related equipment and immediately report deficiencies to the Commander.
- Report any condition or event that might endanger flight safety.
- Ensure the aircraft cabin is properly cleaned and, where possible, restocked between flights so that it is prepared for subsequent flights.
Requirements
- Candidates should have 2-4 years of experience. Core competencies are service orientation, curiosity, collaboration, adaptability, and striving for positive results. The specified knowledge, skills, abilities, and other competencies include communication at level 2, including conveying ideas coherently, building commitment and effective relationships, listening, clarifying, and anticipating needs
- customer focus at level 2, including meeting internal and external customer needs and sustaining productive relationships
- innovation at level 2, including developing solutions, constructively challenging accepted thinking, supporting continuous improvement, and adapting to fast-changing environments
- results orientation at level 1, with solutions that are safety-oriented, customer-focused, financially sound, and responsive to stakeholder needs
- people focus at level 2, including valuing diversity, collaboration, trust, respect, consistency, fairness, and staff development
- and technical expertise at level 2, including understanding the technical requirements of the position and applying that knowledge to achieve business objectives.