About This Role
United Airlines is recruiting full-time Flight Attendants, with initial training conducted in Houston for 6.5 weeks before assignment to a flight attendant base. The role combines aircraft safety, emergency response, customer service, onboard sales, and global travel, with availability required for reserve assignments, nights, weekends, holidays, and extended hours. Applicants must meet the stated age, customer-service, language, passport, work-authorization, physical, screening, and travel-eligibility requirements.
Duties & Responsibilities
- Flight Attendants ensure the highest levels of aircraft safety and apply United's safety and service standards. They communicate clearly with customers and crew, handle high-stress situations and emergencies, operate required equipment and doors, assist with evacuations, lift luggage into overhead bins or window exits, and push and pull the beverage cart. They engage directly with customers using judgment, compassion, interpersonal skills, and problem-solving ability
- deliver outstanding service
- influence customer loyalty
- represent United professionally
- and serve and sell food and beverages, including alcohol. The role requires working independently and as part of a team, accepting global assignments around the clock, fulfilling reserve assignments on short notice, working nights, weekends, holidays, and extended hours, and spending days away from the assigned base. Successful applicants attend 6.5 weeks of initial training in Houston, learn United's safety and service standards, complete base orientation after training, and become full-time employees after successful completion.
Requirements
- Applicants must be at least 21 years old at the time of application and hold a high school diploma or GED
- two or more years of college are preferred, but no special schooling or college degree is required. At least one year of customer service experience in the service industry is required. Candidates must speak, read, write, and understand English fluently, communicate clearly and audibly during emergencies, hear the required ranges of sound, and communicate effectively during evacuations, security threats, delays, medical emergencies, severe weather, and turbulence. Proficiency in a second language is highly desirable, including Arabic, Cantonese or Mandarin Chinese, Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, or Tagalog. Candidates must meet professional appearance and grooming standards, comply with United's uniform, hair, tattoo, and piercing guidelines, and be able to operate phones, tablets, laptops, and similar electronic devices. A valid passport book with at least 18 months of remaining validity and two consecutive blank pages is required before application, together with any applicable visas and unrestricted eligibility to travel globally as working crew. Applicants must be legally authorized to work in the United States. The physical requirements include standing, walking, kneeling, bending, stooping, stretching, reaching, lifting heavy objects such as luggage, pushing and pulling a beverage cart weighing up to 250 pounds, passing a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach while holding simultaneously without shoes, and sitting in a jump seat with the seatbelt and shoulder harness fastened. Applicants must be able to serve and sell food and beverages, including alcohol, work a flexible 24/7 schedule, complete a water evacuation drill during training, and pass DOT drug screening, randomized drug screens, comprehensive background checks, fingerprinting, vision and hearing tests, and a 10-year background check. Medical and recreational marijuana is prohibited. Candidates must also meet applicable FAA and United hearing and vision standards.