About This Role
TUI Airline is recruiting full-time Cabin Crew for a fixed-term Summer 2027 position based at Stansted. The role combines exceptional customer service and sales-through-service with strict compliance with safety, first-aid and onboard service procedures, supported by comprehensive in-house training. Benefits include holiday discounts and special offers, wellbeing support, complimentary uniform and work-related airport parking, foreign-exchange rates and a pension scheme.
Duties & Responsibilities
- Cabin Crew members deliver exceptional customer service with a sales-through-service mindset, making customer satisfaction central to the onboard experience.
- Their priority is passenger safety, including implementing all safety, first-aid and service procedures and following them with discipline.
- They communicate confidently and use emotional intelligence to adapt their style and quickly build relationships with customers and colleagues.
- The role involves working collaboratively to deliver results, adapting to roster changes and unexpected situations such as onboard emergencies, mastering new technology and encouraging colleagues to do the same, while continually seeking opportunities for growth and development.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and able to reach 1.89 metres or 6 feet 2 inches with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump-seat harness, swim at least 25 metres, and undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment.
- Candidates must understand, speak and write good English equivalent to CEFR B2 or ILR L3, work shifts across a 24/7 flight programme, and report in uniform at their home base within 90 minutes.
- A valid UK or Irish passport with six months' validity and any necessary visas for travel are required, together with successful background security checks and proof of required vaccinations.
- The role also requires exceptional customer-service ability, motivation to complete and pass Safety, First Aid and Service training, problem-solving skills, composure under pressure, strong communication, teamwork, flexibility and a positive mindset.