About This Role
TUI Airways is recruiting Cabin Crew for a fixed-term Summer 2027 position based in Norwich. The role combines exceptional customer service and sales-through-service with responsibility for passenger safety, first aid, regulatory procedures and onboard emergencies. The package includes holiday discounts, life assurance, wellbeing support, paid in-house training, a complimentary uniform, airport parking, foreign-exchange rates and a pension scheme.
Duties & Responsibilities
- Cabin Crew members deliver exceptional customer service with a sales-through-service mindset, making customer satisfaction central to their work.
- Their priority is passenger safety, including implementing safety, first-aid and service procedures and following them with discipline.
- The role requires confident communication and emotional intelligence to build relationships quickly with customers and colleagues, as well as teamwork, problem-solving and the ability to manage multiple priorities while remaining composed under pressure.
- Crew members must be flexible and adaptable to roster changes, onboard emergencies and new technology, and must encourage colleagues to adopt new ways of working.
- They will complete and pass TUI training in Safety, First Aid and Service and apply that training confidently.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and able to reach 1.89 metres (6 ft 2 in) with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump-seat harness, and must be able to swim at least 25 metres.
- Candidates must be willing to undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment.
- Good spoken and written English equivalent to CEFR B2 or ILR L3 is required.
- Applicants must be able to work shifts across a 24/7 flight programme, report in uniform at their home base within 90 minutes, and hold a valid UK or Irish passport with six months' validity plus any necessary visas for travel.
- Successful candidates must also complete background security checks with positive results and provide proof of required vaccinations in line with company and regulatory guidelines.