About This Role
TUI Airways is recruiting Cabin Crew for a fixed-term Summer 2027 role based at Gatwick. The role combines exceptional customer service and sales-through-service with strict adherence to safety, first aid and onboard service procedures. Candidates must meet the physical, language, swimming, medical, availability and right-to-work requirements, and successfully complete the required training and checks.
Duties & Responsibilities
- Cabin Crew members deliver exceptional customer service with a sales-through-service mindset and make customer satisfaction central to their work.
- Their priority is customer safety, including implementing all safety, first aid and service procedures and following them with discipline.
- The role requires confident communication and emotional intelligence to build relationships quickly with customers and colleagues, teamwork to deliver results, and flexibility when dealing with roster adjustments, onboard emergencies, unexpected changes and new technology.
- Crew members are expected to look for opportunities to grow and develop while maintaining a positive, adaptable approach in a role where no two days are the same.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and able to reach 6 ft 2 in or 1.89 m with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump-seat harness, swim at least 25 meters, and complete psychoactive testing and a UK CAA Cabin Crew Medical throughout employment.
- Candidates must understand, speak and write good English equivalent to CEFR B2 or ILR L3, work shifts across a 24/7 flight programme, and report in uniform at their home base within 90 minutes.
- Applicants must hold a valid UK or Irish passport with six months’ validity and any necessary visas for travel, pass background security checks, and provide proof of required vaccinations.
- TUI also seeks applicants who are passionate about customer service, motivated to complete Safety, First Aid and Service training, skilled at handling multiple priorities and solving problems under pressure, collaborative, flexible and positive.