About This Role
TUI Airways is recruiting full-time Cabin Crew for a fixed-term Summer 2027 position based in Cardiff. The role combines exceptional customer service and sales-through-service with strict responsibility for passenger safety, first aid and service procedures across a 24/7 flight programme. Successful candidates must complete TUI training and meet the published age, reach, swimming, English-language, medical, security, passport and availability requirements. The offer includes holiday discounts, wellbeing support, paid training, uniform, airport parking, foreign-exchange rates and a pension scheme.
Duties & Responsibilities
- Cabin Crew members deliver exceptional customer service with a sales-through-service mindset, keeping customer satisfaction at the centre of their work.
- Their priority is passenger safety, implementing all safety, first-aid and service procedures and following them with discipline.
- They communicate confidently and use emotional intelligence to adapt their style and build relationships quickly with customers and colleagues.
- The role requires teamwork, problem-solving, managing multiple priorities, remaining composed under pressure, and supporting colleagues to deliver results.
- Cabin Crew must remain flexible when facing roster adjustments, onboard emergencies, unexpected changes and new technology, while continuing to grow and develop.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and must be able to reach 1.89 metres or 6ft 2 inches with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump-seat harness, and must be able to swim at least 25 metres.
- Candidates must be willing to undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment, and must understand, speak and write good English equivalent to CEFR B2 or ILR L3.
- The role requires availability for shifts across a 24/7 flight programme, the ability to report in uniform at the home base within 90 minutes, and a valid UK or Irish passport with six months' validity plus any visas necessary for travel.
- Successful candidates must also undergo background security checks with positive results required and provide proof of required vaccinations in line with company and regulatory guidelines.