About This Role
TUI Airways is recruiting Cabin Crew for a fixed-term Summer 2027 position based in Bournemouth. The role combines exceptional customer service and sales-through-service with responsibility for passenger safety, first aid and onboard service procedures. Candidates must complete the required training, work flexibly across a 24/7 flight programme and meet the stated reach, swimming, language, passport and medical requirements.
Duties & Responsibilities
- Cabin Crew members deliver exceptional customer service with a sales-through-service mindset, with customer satisfaction at the centre of the role.
- Their priority is passenger safety, including implementing all safety, first aid and service procedures and following them with discipline.
- The role requires confident communication and emotional intelligence to build relationships quickly with customers and colleagues, a collaborative approach to delivering results, and flexibility when dealing with roster adjustments, onboard emergencies, new technology and changing operational requirements.
- Crew members are expected to complete and pass TUI's Safety, First Aid and Service training, handle multiple priorities, solve problems and remain composed under pressure.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and able to reach 1.89 metres or 6ft 2in with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump seat harness, swim at least 25 metres, and understand, speak and write good English equivalent to CEFR B2 or ILR L3.
- Applicants must be willing to undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment, be able to work shifts across a 24/7 flight programme, report in uniform at their home base within 90 minutes, and hold a valid UK or Irish passport with six months' validity plus any necessary visas for travel.
- Successful candidates must also complete background security checks and provide proof of required vaccinations in line with company and regulatory guidelines.