About This Role
Fly Jinnah cabin crew members act as airline ambassadors while delivering excellent passenger service and maintaining safety and comfort throughout the complete flight cycle. The role includes safety procedures, first aid, emergency response, cabin preparation, passenger assistance, onboard sales, cash handling, reporting, and coordination with cabin, flight crew, catering, cleaning, and maintenance teams. Successful candidates must be fit to fly, fluent in English, customer-focused, adaptable to shift work, and willing to maintain current licensing and recurrent training requirements.
Duties & Responsibilities
- Act as the airline's ambassador and enhance the overall customer experience while ensuring passenger safety and comfort throughout the complete flight cycle. Attend flights on time, maintain proper grooming, fitness, and legal readiness, participate in briefings, acknowledge flight details and assigned roles, complete security checks, and support boarding. Instruct passengers on safety procedures, identify safety and security risks, take remedial action with the Cabin Supervisor under standard operating procedures, administer first aid when necessary, and promptly report irregularities or malfunctions to the Cabin Supervisor, Flight Crew, or Captain. Welcome passengers, assist with boarding formalities, enter required data in the aircraft logbook, respond to passenger bookings, requests, and needs, and assist passengers experiencing stress or difficulties. Promote onboard meals, products, duty-free services, and the Charity Cloud program, while securely handling cash and credit-card payments for sales and donations. Complete pre-flight checks of supplies, emergency equipment, catering equipment, and other specified equipment
- report deficiencies
- help ensure cabin cleaning, re-catering, and duty-free replenishment at transit stations
- and coordinate orderly handover and takeover with catering, cleaning, and maintenance staff. Conduct post-flight briefings and assessment reports, evaluate the Cabin Supervisor objectively when required, report flight problems or discrepancies, close and seal duty-free containers, account to the Cabin Supervisor for passenger conduct, and perform Cabin Supervisor duties when designated by the Captain. Maintain professional and safety knowledge through recurrent training, emergency-procedures training, and educational workshops, keep the current license valid, contribute to team results, and achieve allocated sales targets and objectives.
Requirements
- A Diploma or Higher Secondary Certificate is acceptable
- a diploma in Travel or Tourism is an advantage. Training in First Aid, Safety, and Emergency Procedures is an added value. Candidates must be fit to fly, have good general health, and have no serious medical conditions or chronic diseases. The role requires a presentable, friendly, cheerful, and positive attitude, strong customer-service orientation, the ability to understand and meet passenger needs, and the ability to handle difficult situations and angry customers without compromising the corporate image. Candidates should be focused and able to identify irregularities and handle threats and emergencies efficiently, proactive and self-motivated, capable of initiative and positive teamwork, and equipped with very good verbal and written communication, excellent time-management, and problem-solving skills. Proficiency in Microsoft Office and fluent English are required
- other languages are an advantage based on airline requirements. Fresh graduates are encouraged to apply. Previous cabin-crew or customer-service experience in the airline, aviation, or hospitality industries is an advantage, as is an active cabin crew license. Candidates must be able to work shifts and extended hours, adapt to frequent changes and busy schedules, and deliver against policies, procedures, and assigned KPIs.