About This Role
TUI is recruiting Cabin Crew Apprentices for its Gatwick base for summer 2027. The role combines exceptional passenger service and sales through service with responsibility for safety, first aid, regulatory procedures and onboard emergencies. Successful candidates must complete the required training and meet the specified reach, swimming, language, passport, education, residency and availability requirements.
Duties & Responsibilities
- As a Cabin Crew member, the apprentice will deliver exceptional customer service with a sales-through-service mindset and focus on customer satisfaction.
- The role prioritises customer safety by implementing all safety, first aid and service procedures and following them with discipline.
- Cabin Crew members are expected to communicate confidently and demonstrate emotional intelligence, adapting their style to build relationships quickly with customers and colleagues.
- They work collaboratively, remain flexible and adaptable to roster adjustments and onboard emergencies, master new technology, encourage others to do the same, handle multiple priorities, solve problems and stay composed under pressure.
Requirements
- Applicants must be at least 18 years old on the first day of the new entrant course and able to reach 1.89 metres with bare feet flat on the floor.
- They must be able to perform all regulatory duties, including sitting in and fully fastening an aircraft over-shoulder jump seat harness, and must be able to swim at least 25 metres.
- Candidates must be willing to undertake psychoactive testing and a UK CAA Cabin Crew Medical throughout employment, and must understand, speak and write good English equivalent to CEFR B2 or ILR L3.
- The role requires shift work across a 24/7 flight programme, reporting in uniform at the home base within 90 minutes, and holding a valid UK or Irish passport with six months' validity plus any necessary travel visas.
- Candidates must pass background security checks, provide required vaccination evidence, hold GCSE or equivalent grade 4/C or above in English and Maths with original certificates, and have lived continuously in the UK or EEA for the three years immediately before the apprenticeship start date.