About This Role
Air Arabia Maroc is seeking Cabin Crew to represent the airline, deliver excellent passenger service, and ensure safety and comfort throughout the complete flight cycle. The role includes flight preparation, safety and emergency procedures, passenger assistance, onboard sales, cabin checks, reporting, and coordination with cabin, flight, catering, cleaning, and maintenance teams. Candidates must be fit to fly, fluent in English, customer-focused, adaptable to shift work, and able to manage difficult situations professionally.
Duties & Responsibilities
- Acts as the airline’s ambassador and promotes a positive corporate image by enhancing the passenger experience. Ensures timely attendance, proper grooming, fitness, and legal readiness for assigned flights, and attends briefings covering flight details, role distribution, targets, security checks, and boarding. Instructs passengers on safety procedures, identifies safety and security risks, takes remedial action with the Cabin Supervisor, administers first aid when necessary, and promptly reports irregularities and malfunctions to the Cabin Supervisor, Flight Crew, and Captain. Welcomes passengers, assists with boarding formalities, records required data in the aircraft logbook, responds to passenger requests and needs, and assists passengers experiencing stress or difficulties. Promotes onboard meals, products, and charity services, contributes to revenue and team targets, and securely handles cash and credit-card payments. Performs pre-flight checks of supplies, emergency equipment, catering equipment, and other specified equipment
- reports deficiencies
- helps ensure cabin cleaning, re-catering, and duty-free replenishment at transit stations
- and coordinates orderly handover and takeover with catering, cleaning, and maintenance staff. Conducts post-flight briefings and assessment reports, evaluates the Cabin Supervisor objectively, reports flight problems or discrepancies, closes and seals duty-free containers, accounts for passenger conduct, and performs Cabin Supervisor duties when designated by the Captain. Maintains professional and safety knowledge through recurrent training, emergency-procedures training, educational workshops, and current licensing, while contributing to team objectives and allocated sales targets.
Requirements
- A Diploma or Higher Secondary Certificate is acceptable for this role
- a diploma in Travel or Tourism is a plus. Training in First Aid, Safety, and Emergency Procedures is an added value. Candidates must be fit to fly, have good general health, and have no serious medical conditions or chronic diseases. They should be presentable and friendly, maintain a cheerful and positive attitude under stress, understand and respond to customer needs, handle difficult situations and angry customers without compromising the corporate image, and identify irregularities and handle threats and emergencies efficiently. The role requires proactive, self-motivated, team-oriented candidates with initiative, very good verbal and written communication skills, excellent time-management and problem-solving skills, and proficiency in Microsoft Office. Fluent English is required
- other languages are an advantage based on airline requirements. Fresh graduates are encouraged to apply. An active cabin crew license is an advantage. Candidates must be able to work shifts and extended hours, adapt to frequent changes and busy schedules, and deliver against policies, procedures, and set KPIs.