Refund Policy

1. Overview

At AeroScout, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions for refunds on our premium subscription services.

2. Subscription Services

AeroScout offers premium subscription plans that provide enhanced features including:

• Advanced job filtering and eligibility matching
• Salary sorting and comparison tools
• Priority access to new job listings
• Enhanced profile visibility

3. Refund Eligibility

3.1 Full Refund (Within 7 Days)

You are eligible for a full refund if you request it within 7 days of your initial subscription purchase, provided:

• This is your first subscription with AeroScout
• You have not previously received a refund from us

3.2 Pro-Rated Refunds

After the initial 7-day period, refunds are generally not provided for:

• Change of mind
• Failure to use the service
• Duplicate purchases (contact us to resolve)

However, we may consider pro-rated refunds on a case-by-case basis for exceptional circumstances.

3.3 Non-Refundable Situations

Refunds will not be issued for:

• Accounts terminated due to violation of our Terms of Service
• Subscriptions purchased more than 30 days ago
• Requests made after a subscription has been renewed

4. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• No partial refunds are provided for unused time in the current billing period (except within the 7-day guarantee period)

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered email address
• Date of purchase
• Reason for refund request

6. Refund Processing

Once your refund is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• You will receive an email confirmation once the refund is processed
• Depending on your bank or card issuer, it may take additional time for the refund to appear in your account

7. Payment Processor

Our payments are processed securely through Paddle. Paddle is the Merchant of Record for all our transactions, which means refunds are handled through their system. This ensures secure and reliable processing of all refund requests.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Back to AeroScout